The episode dives into the evolving retail landscape as we approach 2025, highlighting the alarming trend of mediocrity in customer service and how retail can evolve. Key discussions center around leveraging data, understanding consumer behavio...

Listen in as Phil Lempert, the SupermarketGuru, moderates retail industry experts John Carroll and Kathy Risch from Acosta Group as they reveal how leading retailers and brands thrive in today’s consumer-centric era. Discover four killer insigh...

Discover the secrets behind H-E-B's reign at the top of the DunnHumby Retailer Preference Index for an incredible eight years, and hear our surprise when we reveal Amazon taking the silver. Join me and special guest Sally as we dissect what set...

Discover the profound shifts in consumer experiences as Lisa W. Miller, celebrated author and industry expert, joins us to dissect the revelations from her 2024 consumer survey. We delve into the escalating costs and waning satisfaction that sh...

This episode takes you into the heart of a Senate hearing that's ripping the lid off the devastating impact of ultra-processed foods on our children's health. We're exposing the dangerous trajectory of diabetes and obesity rates, and offering a...